Ticketmaster Sues StubHub | Ticket Industry In-fighting Continues

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Billboard is reporting that Ticketmaster has filed suit against secondary ticket market site, StubHub, over its supposed sale of primary-market tickets.

Ticketmaster, the world’s largest ticketing company, has fired a major shot over the bow against online ticket seller StubHub. Ticketmaster filed a suit yesterday in Los Angeles Superior Court against Stubhub and its parent eBay, citing intentional interference with Ticketmaster’s contractual rights and other charges…”The issue in this case is these tickets posted on StubHub for a tour were tickets that were made available to the general public, and in these particular instances, we had the exclusive right with our clients,” says Moriarty.

In addition, just yesterday Ticketmaster filed a series of lawsuits against four companies over their use of automated web “bots.” The automated software programs are set up to access Ticketmaster.com to quickly and automatically purchase groups of tickets beyond what a single user could achieve.

Although Sean Moriarty, Ticketmaster’s CEO, denies any connection between the suits being filed, in a way, it looks to me like Ticketmaster is trying to play it off as sort of good cop/bad cop on the same day. I don’t think either move will improve the ticket giant’s standing amongst most consumers. It’s unofficial “ticketbastard” moniker is unlikely to fall out of favor until they stop charging so many ridiculous fees and “convenience charges.”

I hope to have a bit more later, but the main takeaway is that Ticketmaster sees Stubhub’s emerging growth as a threat to its business, and they’re starting to fight back.

  • nelsorp

    this is great. apparently ticketmaster can’t play well with others. let me just say that i really appreciate all of the covenience and handling fees. the 3 tool tickets i ordered cost me approx. $222 for 3 seats. not great seats at that. i almost didn’t order them when i got done. this includes no shipping and handling, as i chose the standard mail option. i think the base ticket price was $48. but after fees and handling they are almost $70. but, i did get some free itunes downloads… to bad i don’t have an ipod. keep up the good work ticketmaster…

  • nelsorp

    this is great. apparently ticketmaster can’t play well with others. let me just say that i really appreciate all of the covenience and handling fees. the 3 tool tickets i ordered cost me approx. $222 for 3 seats. not great seats at that. i almost didn’t order them when i got done. this includes no shipping and handling, as i chose the standard mail option. i think the base ticket price was $48. but after fees and handling they are almost $70. but, i did get some free itunes downloads… to bad i don’t have an ipod. keep up the good work ticketmaster…

  • nelsorp

    this is great. apparently ticketmaster can’t play well with others. let me just say that i really appreciate all of the covenience and handling fees. the 3 tool tickets i ordered cost me approx. $222 for 3 seats. not great seats at that. i almost didn’t order them when i got done. this includes no shipping and handling, as i chose the standard mail option. i think the base ticket price was $48. but after fees and handling they are almost $70. but, i did get some free itunes downloads… to bad i don’t have an ipod. keep up the good work ticketmaster…

  • Mr Monopoly

    Ticketmaster is just mad that the band gave StubHub their portion of the tickets (see http://www.lynyrdskynyrd.com/) in the front row and cut TM out!

  • Mr Monopoly

    Ticketmaster is just mad that the band gave StubHub their portion of the tickets (see http://www.lynyrdskynyrd.com/) in the front row and cut TM out!

  • Mr Monopoly

    Ticketmaster is just mad that the band gave StubHub their portion of the tickets (see http://www.lynyrdskynyrd.com/) in the front row and cut TM out!

  • skatepro

    The Billboard article says “Ticketmaster agreements with venues or sports teams generally grant Ticketmaster the right to sell all tickets from the “sellable capacity,” i.e., tickets other than season tickets or tickets that are “held back” for whatever reason.” Doesn’t that include the tickets the bands get to keep for family and friends, fan clubs and sponsors, etc? Can’t they do with them whatever they want?

  • skatepro

    The Billboard article says “Ticketmaster agreements with venues or sports teams generally grant Ticketmaster the right to sell all tickets from the “sellable capacity,” i.e., tickets other than season tickets or tickets that are “held back” for whatever reason.” Doesn’t that include the tickets the bands get to keep for family and friends, fan clubs and sponsors, etc? Can’t they do with them whatever they want?

  • skatepro

    The Billboard article says “Ticketmaster agreements with venues or sports teams generally grant Ticketmaster the right to sell all tickets from the “sellable capacity,” i.e., tickets other than season tickets or tickets that are “held back” for whatever reason.” Doesn’t that include the tickets the bands get to keep for family and friends, fan clubs and sponsors, etc? Can’t they do with them whatever they want?

  • bnb614

    “held back” is a general term but I believe usually includes band guest list tickets, promoter guest list tickets, press tickets, etc.

    http://www.stubhub.com/rowdyfrynds is the official site for Lynyrd Skynyrd premium fan club tickets, but on the site you can buy and sell, so it appears fans are reselling the premium tickets to other fans via the bands official fan club site for a higher price? If that is the case then that seems sort of lame for the band to allow that.

    It will be interesting to see if this move has anything to do with TM’s recently started secondary ticket market service TicketExchange.

    As long as venues sign long term exclusive agreements with venues, the fans will get less ticket options and pay higher fees. Don’t blame it all on Ticketmaster though. The venue/promoter gets a % of those service fees too.

  • bnb614

    “held back” is a general term but I believe usually includes band guest list tickets, promoter guest list tickets, press tickets, etc.

    http://www.stubhub.com/rowdyfrynds is the official site for Lynyrd Skynyrd premium fan club tickets, but on the site you can buy and sell, so it appears fans are reselling the premium tickets to other fans via the bands official fan club site for a higher price? If that is the case then that seems sort of lame for the band to allow that.

    It will be interesting to see if this move has anything to do with TM’s recently started secondary ticket market service TicketExchange.

    As long as venues sign long term exclusive agreements with venues, the fans will get less ticket options and pay higher fees. Don’t blame it all on Ticketmaster though. The venue/promoter gets a % of those service fees too.

  • http://www.reddingbrothers.com Josiah Redding

    My group the Redding Brothers has ticketed our events through Ticketmaster before, and let me just say for the record and the benefit of any other musicians: bad choice — they’re a pain to deal with. Incidentally, I also used to personally work for the Ticketmaster contact center as a Client Support Rep. Legally, they may not be a monopoly, but they basically are effectively, anyway. I highly recommend cheaper ticketing services like eTix and JambaseTickets instead.

  • http://www.reddingbrothers.com Josiah Redding

    My group the Redding Brothers has ticketed our events through Ticketmaster before, and let me just say for the record and the benefit of any other musicians: bad choice — they’re a pain to deal with. Incidentally, I also used to personally work for the Ticketmaster contact center as a Client Support Rep. Legally, they may not be a monopoly, but they basically are effectively, anyway. I highly recommend cheaper ticketing services like eTix and JambaseTickets instead.

  • legalbeagle

    The trouble is you have no choice for big tours. They have contracts with pretty much all the biggest places for concerts so you must buy from them. These tickets the bands get to keep for their own use seem to be the only exception and now they are making a grab for them too.

  • legalbeagle

    The trouble is you have no choice for big tours. They have contracts with pretty much all the biggest places for concerts so you must buy from them. These tickets the bands get to keep for their own use seem to be the only exception and now they are making a grab for them too.

  • astros

    Venues need to stop signing these exclusive contracts with venues that will allow customers more choices in buying tickets. There are a lot of new companies that offer the same service, but due to these TM contracts, they are essentially in a no win situation.

    New ticketing services like those provided by StubDOG Events in Texas are what will really change how venues and promoters deal with ticketing agencies.

    Venues need to realize that by signing these contracts they are limiting their ability to use all resources necessary to sell seats.

    StubDog,StubHub,Razorgator are all great ways for customers to get tickets and avoid TM

  • astros

    Venues need to stop signing these exclusive contracts with venues that will allow customers more choices in buying tickets. There are a lot of new companies that offer the same service, but due to these TM contracts, they are essentially in a no win situation.

    New ticketing services like those provided by StubDOG Events in Texas are what will really change how venues and promoters deal with ticketing agencies.

    Venues need to realize that by signing these contracts they are limiting their ability to use all resources necessary to sell seats.

    StubDog,StubHub,Razorgator are all great ways for customers to get tickets and avoid TM

  • Marketing Police

    Nice job, Stub”Dog” marketing agency. Who are your other clients – Star”banks” coffee shops, Mc”Donavans” hamburgers, i”Tones” music store? I see legal fees, lots of legal fees, in your immediate future.

  • Marketing Police

    Nice job, Stub”Dog” marketing agency. Who are your other clients – Star”banks” coffee shops, Mc”Donavans” hamburgers, i”Tones” music store? I see legal fees, lots of legal fees, in your immediate future.

  • Marketing Police

    Nice job, Stub”Dog” marketing agency. Who are your other clients – Star”banks” coffee shops, Mc”Donavans” hamburgers, i”Tones” music store? I see legal fees, lots of legal fees, in your immediate future.